Contact Info  
    Michael Bodetti
Chief Technology Officer
Customer Solutions Group
15 Cemetary Road • Newtown, CT 06470
Phone: (203) 426-3023 • Fax: (203) 364-0248
e-mail: MBodetti@askcsg.com		  
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    Experience  
   

Customer Solutions Group
Newtown, Connecticut
2000-Present

Chief Technology Officer: Primary technology manager for our consulting firm specializing in customer contact solutions. Projects range from telephony, to e-mail to web based implementations.

  
       
   

TnT Expense Management
Wallingford, Connecticut
1999-Present

Chief Technology Officer/Owner: Principal of a telecommunications & technology consulting company, serving start-up to fortune 500 companies. Specializing in strategic level IT project management, IT department reengineering, RFI/RFP contract negotiations, corporate Intranet and other projects. Clients include Profitec Inc, Lehman Brothers, UAccess, Priceline.com, The Travel Company Inc, Walker Digital & CSG.

 
       
   

Cendant Corporation
Stamford, Connecticut
1987-1999

Vice President Telecommunications & Call Center Technology: Responsible for all aspects of telecommunications and call center technology for 60 call centers worldwide and 250 offices with a budget of $120mm. Led a team of 200 professionals implementing and managing day to day operations for the corporate Intranet, Help Desk, IVR systems, voice & data networks, contact center technology such as ACD, e-mail handling, logging systems, predictive dialers, VOIP & intelligent network routing. Coordinated with corporate officers to design and effectuate the organization’s business and marketing plans through technology. Reduced telecommunications expenses by 50% through contract negotiations and network restructuring. Implemented a corporate wide disaster recovery plan.

  
       
   

Sacred Heart University
Fairfield, Connecticut
1998-Present


Adjunct Professor: Teaching Management Information Systems at the MBA level.

  
       
   

EMCA
Greenwich, Connecticut
1987-1993


Engineer/Project Manager: Engineering and project management for a cutting-edge technology company.

  
       
   

ITT World Communications
New York, New York
1979-1983

Computer Technician Supervisor: Managing voice & data networks.

  
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    Education  
   

Sacred Heart University
Fairfield, Connecticut

Awarded MBA, Finance in 1995 / GPA 3.75. Awarded BS, Marketing Cum Laude in 1993.

  
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